Membership Cancellation Policy

Monthly memberships

• Cancel any time with 30 days' notice. You can cancel in the app (Me → Membership → Cancel) or by telling a coach. Your membership continues, and is charged as normal, until the end of the 30 days; there's no charge after that.
• No partial refunds are given for unused days within a paid month, except where the law requires.
• Pausing: if you're injured, unwell or away, speak to a coach. Pauses are arranged by coaches, and you aren't charged while paused.
• Changing plan: speak to a coach and we'll move you to the plan that suits you.

Passes and packs

• Class packs and passes are valid for the period shown when you buy them and can't be extended or refunded once you've started using them, except where the law requires.
• 14-day starter pass: if the pass isn't for you, tell us before it ends and we'll refund your £19. If you join, it's credited to your first month.

Your right to cancel when you join online

If you buy a membership or pass online or in the app, UK consumer law gives you 14 days to change your mind. If you've already started training in those 14 days, we'll refund the unused part.

Missed payments

If a payment fails, we'll let you know and try again. Memberships with unpaid balances may be paused until they're paid.

Questions

Email hello@unity4performance.co.uk or speak to a coach.

Version 1 · 25 October 2026 · Members sign this in the Unity 4 app.